Support

JEWELRY

Our jewelry is made of 14k solid gold, 14k gold filled, 14k gold vermeil, and sterling silver – they’re high quality and can last a lifetime with care! All of the materials will be listed under the item description.

No, our all of jewelry doesn’t have nickel. They are all hypoallergenic, meaning that anyone with metal allergies can wear them!

Yes, unless it says otherwise in the item description. Solid Gold, Gold filled, gold vermeil, and sterling silver jewelry can withstand normal wear and tear from showering and sleeping in it.

You can follow these instructions to increase your jewelry’s longevity & luster:

– Wipe your jewelry after each wear with a soft, gentle cloth.

– Store your jewelry in a sealed zip bag when not in use.

– Avoid harsh chemicals, such as chlorine in pools & hot tubs, lotion, perfume, and hairspray.

– Avoid sleeping in jewelry to prevent unnecessary wear and tear.

– If your jewelry is looking dull, you can polish it right up with a polishing cloth!

– To clean them, wash with lukewarm water and unscented soap.

ORDERS

You can track your order here: https://www.faboriginals.com/track-your-order. If you have further questions, you can contact us at [email protected]!

Usually We have a processing time of 1-3 business days, although it is usually on the shorter side. During holidays, our processing time will be increased due to the increased volume of orders.

We can change your address if you message us within 24 hours. If you message us after, we may be able to change it, but it is not guaranteed as it may have already been shipped out. We try to work on our orders as soon as they are in!

We’ll do our best to change your order if you message us within 24 hours. If you message us after, we can’t guarantee that it’ll be changed as it may have already been shipped out. We try to work on our orders as soon as they are in!

You can cancel your order within the hour that it is placed. After that, it may already be in production, and we will not be able to cancel it.

SHIPPING

Yes, we do! We ship worldwide. 

free international shipping on orders $200+ USD. It will be automatically applied.

You might, depending on where you live. Although most packages go through without any charges, there are some that may incur charges (especially in the UK). Please note that we have no control over how your country charges duty. We are not responsible for paying any customs taxes on international orders.

International shipping takes 2-7 days via DHL or UPS. 

Your order will ship in 1-3 business days, since everything is handmade to order. It is usually on the shorter side. During holidays, our processing time will be increased due to the increased volume of orders.

RETURNS

Yes! We accept returns within 30 days of the order date (45 for international orders) . Items must be unworn with original packaging. Personalised items are not accepted.

International Orders: Send your jewelry back within 45 days of ordering. You can choose either store credit or refund to original payment method. Buyers will be responsible for shipping the package back to us.

Returns are processed within 1-2 weeks after the package is received. You will receive a confirmation email as soon as it is processed.

Returns are processed within 1-2 weeks after the package is received in our PO box. You will receive a confirmation email as soon as it is processed.